Job Description

Overview

Business Analyst/Report Writer role at RBC Bearings. Join to apply for the Business Analyst/Report Writer role at RBC Bearings.

Responsibilities

• Provides training, troubleshooting, and support to software application users
• Coordinate the processing of incoming requests to IT Service via both telephone and e-mail to ensure courteous, timeliness, and effective resolution of end user application issues
• Liaise with third parties and IT partners to resolve issues in a timely manner
• Develop and implement changes to various reports and integration solutions
• Track and manage changes to the applications per a defined Change Management process
• Record, track, and document the service request, including all successful and unsuccessful decisions made, through to final resolution
• Determine severity of incidents and efficiently escalate them using the incident management process
• Keep requester informed of progress on support and projects
• Ensure resolution meets user requirements while meeting Service Level requirements
• Support a 24 x 7 manufacturing environment
• Experience supporting third-party ERP systems is preferred

Qualifications

• Ability to write simple SQL queries is required
• Experience with Microsoft Access/Excel/Word/PowerPoint is required
• Outstanding customer service, and excellent verbal and written communications skills is a must; ability to read and write English is also required
• Experience with industry standard ticketing system preferred
• Ability to work independently under general supervision within a demanding client centric environment
• Seniority level: Entry level
• Employment type: Full-time
• Job function: Research, Analyst, and Information Technology
• Industries: Aviation and Aerospace Component Manufacturing

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