Job Description
Rate of Pay: $17.88 - $20.39
Status: Open Until Filled This position works within the Meters and Services division and is responsible for the collection of funds due the city/BLW for outstanding utility accounts. Connects and disconnects utility service as required . - The Collections Representative is responsible for field collections from customers with delinquent accounts, which includes the following:
- Organizes printed notices for efficiency in route completion.
- Notifies customer (residential and commercial) of the account’s status by delivering the notice to the service location and notifies Meters & Services Manager of customer concerns or special problems.
- Disconnects service(s).
- Connects and disconnects utility service per customer’s request and records reading from meter.
- The employee organizes assigned service orders by area for efficient utilization of time
- Completes necessary forms on tampered meters and submits to the Customer Service Manager.
- Performs other related duties as assigned.
Preferred Qualifications: - High school diploma or GED and a minimum of 3 years related customer service experience in an electric and/or water utility.
- Excellent verbal communications skills to include customer relations and ability to deal with the public in an effective and courteous manner. Bilingual English/Spanish applicants desirable.
- Knowledge of electric and water meter services.
- Must have a valid Georgia driver’s license and a satisfactory seven-year driving history to include no DUI’s in the last 5 years.
- Ability to learn the Marietta BLW service area.
- Ability to walk all types of terrain in all kinds of weather conditions for extended periods of time.
- Ability to follow the correct safety procedures when disconnecting meters.
- Knowledge and skill using basic mathematics.
- Knowledge and skill using basic mathematics and working with numeric data entry.
Disclaimer Successful candidates are required to submit to drug screen, credit history, and background inquiry.
Job Tags
Full time,