Job Description
This program requires US Citizenship or Green Card (Lawful Permanent Residents)
On-Site
Installs and configures computer devices such as Windows and Apple desktop endpoints, Windows and Apple laptop endpoints, Windows and Apple Tablets, and mobile phones.
Position Responsibilities:
- Provides support for the implementation, configuration, deployment, and support of systems, including, but not limited to, client computing devices and servers.
- Creates, analyzes, reports, converts, or transfers data using specialized applications or web-based platforms.
- Accurately tracks all service requests, incidents, and change requests in OCTO's ITSM platform.
- Provides desktop support both remote and deskside using OCTO's designated tools for technical support.
- Ability to demonstrate strong communication skills, both written and verbal.
Position Duties:
- Resolve technical issues and close out assigned. Service/Incidents requests within the agency's Service Level Agreements
- Adhere to all Enterprise-wide security policies related to the security and integrity of District-owned Resources
- Aid with installation, operation, and maintenance of District-owned desktop software, including operating systems (both Windows and Apple), off-the-shelf products (e.g., Microsoft Office, Project, Visio, Outlook), and endpoint management tools iv. Log and route service requests and incidents in an incident management system.
- Provide a high level of customer service to end users daily
- Provide technical expertise related to Microsoft Products, such as Microsoft Office and Windows operating systems, as well as other related Microsoft applications
- Troubleshoot issues related to agency-specific applications and web applications
- Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets
- Collaborate with the IT leadership team to test and implement cost-effective technology for the District
- Maintain service level agreements related to Desk Side support Service/Incident requests
- Work with other technical teams to coordinate multi-tiered technical support for outages and widespread security incidents
Minimum Education/Certification Requirements: CompTIA A+ or equivalent or higher
Skills Matrix:| Skill | Required / Desired | Years of Experience | | | | | | Bachelor's degree in IT or related field or equivalent experience such as CompTIA A+ | Required | 10 | | Installs and configures computer devices such as Windows and Apple desktop endpoints as well as tablets. | Required | 6 | | Accurately tracks all service requests, incidents and change requests in ITSM platform. | Required | 6 | | Provide desktop support both remote and/or deskside using designated tools for technical support. | Required | 6 | | Works closely with engineers, developers to troubleshoot issues that impact desktop, network and application layers operations | Required | 3 | | Strong Customer Service Skills | Required | 4 | | Experience providing administrative support in an IT environment | Required | 4 | | Proficient time management skills Required and detail oriented organizational skills | Required | 4 | | Comprehensive knowledge of Office 365 services to include: SharePoint, OneDrive, OneNote, Teams | Required | 3 | | Must be open to cross-training and have flexibility in duties as assigned | Required | | | Expertise in troubleshooting hardware related issues | Required | 4 | | Expertise in troubleshooting complex software related issues | Required | 3 | | Can demonstrate experience making nontechnical users comfortable with complex technology concepts | Required | 4 | | Skilled with Active Directory | Required | 2 |
Position Details:
• Pay Rate / Range:$15-$20.00
The above salary range represents the range expected for the position; however, final salary offers are based on a number of factors such as the position's responsibilities; the candidate's experience, education, and skills; location; travel required; and current market conditions.
• Benefits (Regular, Full Time Employees):
- Medical, Dental, and Vision offerings
- Weekly Direct Deposit
- Paid Holidays and Personal Time Off
- 401(k) with match
- Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages
- Pre-Paid Legal and Employee Assistance Programs
- Northwest Federal Credit Union Membership
- BB&T @ Work Program
ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans
Job Tags
Permanent employment, Full time, Temporary work, Work at office, Remote work,