Job Description
POSITION SUMMARY
Under general direction, the District Manager leads a field directed service business focused on safe work practice and operational excellence. Deploys and maintains standardized tools, systems and support for the assigned District team. Manages resources to maximize customer satisfaction and improve productivity and profitability, delivers customer satisfaction plans including contract commitments, service level agreements, and service asset management. Effectively recruits, develops, and retains employees. Ensures overall operational excellence and service growth. Fosters a team environment while providing regular performance feedback, development, and coaching. Requires extensive interaction and relationship building with internal and external customers.
RESPONSIBILITIES
- Builds and motivates teams to execute Services sold solutions including, Service Contract work, Product Startup and warranty support, systems upgrades and T&M business growth.
- Drives profitable growth initiatives through effective management of assigned assets (people, financial and material). Manages assigned assets in a manner that meets or exceeds key performance goals (KPIs).
- Builds an environment that energizes team members to provide high quality, cost efficient, customer-directed service and exceed performance targets (KPIs).
- Ensures tools and processes are executed per established standards to achieve customer satisfaction at the most effective cost.
- Analyzes operations processes and provide recommendations for improvements. Analyzes service operations to identify improvement areas. Implements required changes.
- Leads local effort to drive and strengthen customer loyalty programs that secure and retain service contract customers. Leverages internal and external relationships by actively networking with sales professionals, customers decisionmaking associates, all of which enhance the local reputation of Vertiv Services and the local team.
- Drives operational review meetings, reviewing safety and operational excellence performance metrics.
- Executes other managerial responsibilities, i.e., hiring, performance reviews consistent with established business strategy. Prepares and delivers clear performance expectations, performance reviews and development plans for direct reports teaming with the appropriate matrix functional manager as required. Ensures a consistent level of coaching, which includes, monthly 11s and operational reviews.
- Manages a defined geographic service district staffed by fifteen (15) to twenty (20) customerfacing field service engineers (CEs) and supervisors. Leads the execution efforts of the field directed service business. Ensures consistency of delivery systems across the service centers.
- Audits the effectiveness of service operations and makes changes to improve performance. Ensures that contractual obligations are completed, and customer satisfaction is achieved.
QUALIFICATIONS
- Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
- Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
- Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures.
- Strong knowledge of various industry standards, such as OSHA and NFPA.
- Product certifications up to date.
- Understanding of project management processes and programs.
- A high degree of communication, supervisory, organizational and management skills are required.
- Highlevel competence in written and verbal communication. Strong presentation skills and proficiency in speaking to large audiences.
- Able to lead and direct diverse teams.
- A good theoretical background and strong management skills are necessary.
- Communicate effectively, in writing and verbally, with clients, peers and management.
- Good judgment, dependable, supervises largescale projects with technical expertise and good business management skills.
- Strong computer skills including editing, formatting and using templates in Microsoft Word, Excel, PowerPoint, and use of Internet for standards/products/manufacturer research.
- Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a preemployment background check.
PHYSICAL & ENVIRONMENTAL DEMANDS
WORKING CONDITIONS
- Able to travel up to 50% of time.
- Flexible schedules (weekends, evenings, and holidays)
- Valid drivers license
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Job Tags
Full time, Contract work, Work experience placement, Local area, Flexible hours, Weekend work, Afternoon shift,