IT- Technician
Location: Tempe, Arizona
Department: IT
Role Purpose
The IT Technician is responsible for the operation, maintenance, and support of the organizations IT infrastructure and end-user computing environments. This role ensures the reliability, security, and performance of servers, networks, and end-user devices while providing hands-on support for day-to-day IT issues. The IT Technician manages Active Directory, server environments, network security, and IT asset registers, as well as supporting business-critical industrial IT applications. The position works collaboratively across departments to maintain high standards of IT service delivery, supporting both office and industrial environments. This role is part of a global team working toward common goals, operating as one company across all locations, with shared responsibility and clear accountability. We operate as one company, across all locations, with shared responsibility and clear accountability.
Key Responsibilities
Provide end-user support for hardware, software, and IT-related issues (desktops, laptops, servers, and peripherals).
Create and maintain Active Directory user and computer accounts, ensuring accurate access control.
Maintain and monitor server environments, performing daily and weekly checks on server room equipment.
Troubleshoot and resolve network issues (TCP/IP, subnets, DNS) and provide firewall management.
Support day-to-day business applications and handle user queries.
Ensure uptime and security of IT infrastructure, including servers, networks, and associated applications.
Maintain technical documentation for existing IT services and systems.
Support and implement IT infrastructure and network projects, ensuring timely and high-quality delivery.
Maintain onsite IT asset registers and ensure IT inventory accuracy.
Ensure all IT issues are logged in the Helpdesk system and resolved within agreed timelines.
Perform operating system upgrades and patch management for all Windows environments.
Provide general infrastructure support, including occasional out-of-hours or remote assistance as needed.
Support and maintain industrial IT systems (DCS/SCADA, industrial ethernet, field buses, OSIsoft PI, CCTV platforms).
Assist with cloud-based networking and distributed IT systems.
Education & Certifications
Degree in Information Technology or related field.
Industry certifications (A+, N+, MCSA, MCSE, or similar) highly valued.
Personal Skills
Strong problem-solving and analytical abilities.
Excellent communication and interpersonal skills.
Proactive, self-motivated, and highly organized.
Able to manage multiple priorities and perform under pressure.
Collaborative and inclusive, able to work effectively in a team environment.
Integrity, discretion, and commitment to service quality.
Technical Qualifications
25 years experience as IT Technician, Network Support Technician, Systems Administrator, or similar role.
Experience installing, configuring, maintaining, and troubleshooting desktop and laptop computers and operating systems.
Proven experience with server management, Active Directory, and network infrastructure.
Experience with cloud-based networking and remote IT support.
Working knowledge of network security, firewalls, and access controls.
Familiarity with industrial control systems (DCS/SCADA, field buses, industrial networks) and CCTV platforms.
Strong experience in maintaining IT asset registers and technical documentation.
Advanced troubleshooting skills for both hardware and software issues.
Key Competencies
Technical expertise in IT systems administration and user support.
Strong troubleshooting and incident management skills.
Effective communicator, able to explain technical issues to non-technical users.
Proactive approach to continuous improvement and process optimization.
Accountable, results-oriented, and aligned with company values.
Company Culture
We operate in a culture of trust, shared goals, and accountability. Regardless of your location, you are part of one team working toward the same mission.
PIb68f0986f1d3-26289-39426845
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